Return & Refund Policy

At Rivana™, we’re committed to providing you with quality products and a smooth shopping experience from start to finish. Every order is handled with care, and your satisfaction is always our priority.

We understand that sometimes things don’t go as planned — and that’s why we’ve made our return process simple, transparent, and fair.

Here’s everything you need to know about our Return & Refund Policy:

📅 30-Day Satisfaction Guarantee

We stand behind the quality of our products with a 30-Day Satisfaction Guarantee.

If you’re not completely happy with your purchase, we’ll do our best to make it right — whether that means usage guidance, a replacement, or a refund depending on the situation.

Please note:

  • Refunds may require clear photo or video evidence of the issue.
  • Shipping fees are non-refundable.

📦 Returns

To be eligible for a return:

• The item must be unused, unopened, and in its original packaging.

• You must request a return within 15 days after delivery.

If your order qualifies:

  1. Send a photo of the unopened item to our support team.
  2. Once approved, you’ll receive return instructions and the return address.
  3. After the product is received and inspected, we’ll issue a refund for the order subtotal (excluding shipping).

🕒 Refunds are typically processed within 5–10 business days by your bank or card provider.

🚚 Return shipping costs are the responsibility of the customer.

⚠️ Opened or used products cannot be returned for hygiene and quality control reasons.

🧼 Hygiene & Safety Policy

To maintain strict quality standards, Rivana™ does not accept returns of used or opened items.

This ensures that every customer receives products that are new, clean, and safe to use.

💥 Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

We’ll send a replacement or provide another suitable solution.

When reaching out, please include:

• A brief description of the issue

• A clear photo of the item and its packaging

💌 Need Help?

Our Customer Support Team is always here to help with questions about your order, shipping, or return process.

Please allow up to 48 hours for a response on weekends or holidays.

📧 Email us: rivanacostore@gmail.com

Thank you for choosing Rivana™.

Please note that Rivana reserves the right to update this Return & Refund Policy at any time. Customers are responsible for reviewing the most current version before making a purchase. By completing a purchase, you acknowledge and agree to this Return & Refund Policy.